Refund policy
Return and Refund Policy
At ATX Jerky, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help.
Return Eligibility
To ensure the safety and quality of our products, we accept returns or offer refunds under the following conditions:
Perishable Items: Returns are accepted only if the product was damaged, spoiled, or incorrect upon delivery. Requests must be made within 48 hours of delivery.
Non-Perishable Items: Unopened and unused items can be returned within 14 days of delivery.
Special Cases: For issues related to allergens or dietary restrictions, please contact us for personalized assistance.
Non-Returnable Items
For health and safety reasons, the following items are non-returnable:
Opened or partially consumed perishable items.
Items past their expiration date upon return request.
Clearance or promotional items marked as final sale.
Return Process
1. Contact Us: Notify our customer service team by email at sales@atxjerky.com or call us at 512-229-3036 within the specified return period.
2. Provide Details: Include your order number, a description of the issue, and photos (if applicable).
3. Return Authorization: Once approved, we will provide instructions for returning the item or issuing a refund.
Refunds
Approved Refunds: Refunds will be issued to your original payment method within 5-7 business days after processing.
Replacement or Store Credit: If preferred, we can offer a replacement product or store credit instead of a refund.
Shipping Costs
Damaged or Incorrect Items: We will cover the return shipping costs for items that arrive damaged or incorrectly.
Change of Mind Returns: Shipping costs for voluntary returns (e.g., ordered the wrong item) are the responsibility of the customer.
Quality Assurance
We strive to ensure your satisfaction with every order. If you have any concerns or feedback, please do not hesitate to contact us.
Thank you for choosing ATX Jerky!
